Privacy Policy

ProTech Ecommerce Ltd ("ProTech", "we", "us", "our") is a company registered in England and Wales (Company No. 07842136), with registered address 14 Boundary Row, London SE1 8HP. We operate the website protechhw.com.

For questions about this policy, contact our Data Controller at privacy@protechhw.com or in writing at the registered address above.

When you use our website or services, we may collect:

• Identity data: name, company name, job title • Contact data: email address, phone number, billing/delivery address • Transaction data: products ordered, payment method (card type, last 4 digits - we never store full card numbers) • Technical data: IP address, browser type, pages visited, time on site • Marketing preferences: email opt-in status • Communications: emails, form submissions, call recordings (for quality purposes)

We do not collect sensitive personal data (e.g. health data, biometrics).

We process your data for the following purposes:

• Fulfilling orders: processing payment, dispatching goods, providing delivery updates • Customer support: responding to enquiries, managing returns and warranty claims • Legal compliance: retaining transaction records as required by HMRC (7 years) • Marketing: sending order-related communications and (with your consent) newsletters and product alerts • Site improvement: analysing traffic patterns to improve our website

We rely on the following legal bases: contractual necessity (orders), legitimate interests (site analytics), legal obligation (tax records), and consent (marketing emails).

We share data only where necessary:

• Payment processors (Stripe, PayPal): to handle card transactions securely • Courier partners (DPD, DHL, Royal Mail): name, address, and phone for delivery • Accounting software (Xero): for invoice and tax record keeping • Email service provider (Mailchimp): for transactional and marketing emails (opted-in only)

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

Our website uses cookies for:

• Essential operation: session management, basket contents • Analytics: Google Analytics (anonymised IP) - measuring traffic and behaviour • Marketing: remarketing pixels (optional, consent required)

You can manage cookie preferences via our Cookie Settings banner or your browser settings.

You have the right to:

• Access the personal data we hold about you (Subject Access Request) • Rectify inaccurate data • Erase your data ("right to be forgotten") - subject to legal retention obligations • Restrict processing in certain circumstances • Data portability: receive your data in a machine-readable format • Object to processing based on legitimate interests • Withdraw consent for marketing at any time

To exercise any right, email privacy@protechhw.com. We will respond within 30 days. You also have the right to lodge a complaint with the ICO (ico.org.uk).

We retain personal data only as long as necessary:

• Order and transaction records: 7 years (HMRC requirement) • Customer account data: 3 years from last activity • Marketing data: until you unsubscribe or request deletion • Call recordings: 90 days

We implement appropriate technical and organisational measures to protect your data, including TLS/SSL encryption in transit, password-hashed account storage, restricted staff access, and regular security audits. In the unlikely event of a data breach affecting your rights, we will notify you and the ICO within 72 hours.

We may update this policy periodically. Material changes will be notified by email to registered customers and displayed prominently on this page. The "Last updated" date at the top reflects the most recent revision.